HOTEL OR MOTEL MANAGER – FULL TIME
Employer: GLADIUS HOTELS PTY LTD (ABN 99 663 050 879)
Trading As: Gladius Hotel & Suites – Parramatta
Occupation: Hotel or Motel Manager (ANZSCO 141311)
Location: 100 Marsden St, Parramatta NSW 2150
Salary Range: AUD $90,000 – $110,000 per annum plus superannuation
Employment Type: Full-time (minimum 38 hours per week)
Job Published: 26 May 2025
Applications Close: 24 June 2026
EMPLOYER PROFILE:
Gladius Hotels Pty Ltd operates Gladius Hotel & Suites – Parramatta, formerly known as Holiday Inn & Suites Marsden Street Parramatta. The business now trades independently under the Gladius Hotel & Suites brand while continuing to provide high-quality accommodation, hospitality, guest services, and operational standards within the Parramatta hospitality sector.
The hotel provides luxury boutique accommodation featuring modern guest suites, concierge services, lounge and bar facilities, fitness amenities, breakfast service, and broader hospitality operations designed to support both business and leisure travellers. The property maintains a strong focus on guest experience, operational efficiency, service consistency, and hospitality excellence within a contemporary hotel environment.
The organisation operates across multiple hospitality functions including front office operations, reservations management, housekeeping coordination, food and beverage service oversight, guest relations, property presentation, and broader accommodation management activities.
As part of its ongoing operational growth and hospitality service expansion, the business is seeking an experienced Hotel or Motel Manager to oversee day-to-day hotel operations and support continued business development, guest satisfaction, operational performance, and hospitality service delivery.
ABOUT THE ROLE:
The position of Hotel or Motel Manager is responsible for overseeing and coordinating the daily operational activities of the hotel across accommodation services, guest engagement, front office operations, housekeeping coordination, food and beverage oversight, operational administration, and broader hospitality management functions.
The role requires a commercially focused hospitality professional capable of managing operational service delivery within a busy hotel environment while ensuring compliance with hospitality standards, guest satisfaction expectations, workplace procedures, and operational performance objectives.
The successful candidate will work closely with management and operational staff to maintain high-quality accommodation services, support team coordination, oversee hospitality operations, and contribute to the continued growth and operational success of the hotel.
KEY RESPONSIBILITIES:
Hotel Operations and Guest Services:
- Direct and oversee hotel operational activities including reservations, reception, housekeeping coordination, concierge support, and guest service delivery.
- Supervise front office operations to ensure efficient check-in, check-out, booking management, and guest communication processes.
- Monitor accommodation presentation standards, room readiness, guest facilities, and overall operational service quality.
- Coordinate guest service activities to maintain high standards of customer satisfaction and hospitality service delivery.
- Respond to operational issues, guest enquiries, complaints, and service escalations in a professional and timely manner.
Hospitality, Food and Beverage Coordination:
- Coordinate and supervise hospitality service activities relating to bar, lounge, breakfast service, functions, and broader guest service operations where required.
- Assist in planning and overseeing hospitality activities associated with conferences, events, meetings, and guest functions.
- Monitor operational service standards across hospitality and accommodation areas to ensure consistent guest experiences.
- Support implementation of hospitality procedures designed to maintain service quality and operational efficiency.
- Coordinate operational workflow between front office, housekeeping, and hospitality service teams.
Operational Management and Administration:
- Oversee operational administration activities including purchasing coordination, supplier liaison, stock monitoring, and general operational reporting.
- Assist in monitoring operational expenditure and supporting cost control initiatives across hotel functions.
- Maintain operational records, service documentation, and reporting processes in accordance with business requirements.
- Support implementation of operational procedures designed to improve efficiency, workflow coordination, and guest satisfaction outcomes.
- Assist management in evaluating operational performance, occupancy trends, and service improvement opportunities.
Team Supervision and Staff Coordination:
- Supervise and coordinate operational staff across reception, housekeeping, hospitality, and guest services functions.
- Support onboarding, training, and operational guidance for hospitality staff to maintain consistent service standards.
- Allocate operational duties and coordinate staffing requirements in line with occupancy and service demands.
- Promote a professional, customer-focused, and team-oriented hospitality environment.
- Maintain effective communication across operational departments to support daily hotel activities and guest service outcomes.
Compliance, Safety, and Property Oversight:
- Ensure compliance with hospitality regulations, workplace procedures, liquor licensing requirements, and relevant operational standards.
- Monitor workplace health and safety procedures across hotel operations and guest service environments.
- Coordinate property presentation, maintenance liaison, security arrangements, and operational safety procedures where required.
- Ensure operational compliance with organisational policies relating to guest services, accommodation standards, and hospitality operations.
- Support continuous improvement initiatives relating to operational performance, guest satisfaction, and hospitality service delivery.
MANDATORY REQUIREMENTS:
- AQF Diploma, Advanced Diploma, or higher qualification in Hospitality Management, Hotel Management, Business, or a closely related field.
- Minimum 2 years of relevant full-time experience within hotel, accommodation, or hospitality management operations.
- Demonstrated experience coordinating hotel operations, guest services, or hospitality service delivery within a commercial hospitality environment.
- Strong understanding of accommodation operations, reservations systems, front office coordination, and hospitality management practices.
- Sound knowledge of workplace health and safety obligations and operational compliance requirements within hospitality environments.
- Strong communication, organisational, and operational coordination capability within fast-paced service environments.
TRAINING AND DEVELOPMENT:
- The successful candidate will receive operational onboarding and role-specific guidance relating to internal hotel procedures, guest service standards, accommodation operations, and broader hospitality management systems. Ongoing professional development opportunities will support advancement in hospitality leadership, operational management, guest relations, and broader hotel administration functions.
KEY COMPETENCIES:
- Strong operational management capability across hotel accommodation, guest services, and hospitality environments.
- Ability to coordinate multiple hospitality functions simultaneously within a fast-paced operational setting.
- High level customer service and guest engagement capability within accommodation and hospitality operations.
- Strong communication and stakeholder management skills across guests, staff, suppliers, and operational teams.
- Organisational and time management capability to oversee operational workflow and service delivery requirements.
- Ability to identify operational issues and implement practical service-oriented solutions efficiently.
- Sound understanding of hospitality operations, reservations management, and accommodation service standards.
- Leadership capability to supervise staff, coordinate teams, and maintain professional workplace standards.
- Attention to detail in operational compliance, guest satisfaction, reporting, and property presentation standards.
- Ability to contribute to continuous operational improvement and hospitality service excellence initiatives.
HOW TO APPLY
Please submit a 1-page CV outlining your relevant qualifications, experience, and availability.